Return & Refund Policy

Cancellation before shipment:

  • In-stock. We process our in-stock orders pretty quick, usually within 24 hours or even sooner. If your orders placed by mistake, please contact us immediately to request a cancellation. A 10% transaction fee will be applied. Once the packages in carrier's hand, we will no longer able to cancel. Customers must follow the return & refund procedure.
  • Pre-order. All questions regarding pre-orders, please check our Pre-Order Policy

 

Return:

We offer 30-day return policy, which means you have 30 days after receiving your item to request a return. Please contact us at info@rabbittailhobby.com to receive authorization for your return. In the following cases, return will not be accepted. 

  • Opened items are not eligible for returns. we only accept returns for unopened items. The packaging must be in the same condition as when initially received.
  • Minor damages to the item's original box in the transit.
  • Minor cosmetic paint issues. Paintwork is done partially by hand and therefore final products may vary.
  • Exceptions. Certain types of items cannot be returned. It will be clearly stated in the description.

      Refund:

      After we received and inspected the returned items. A refund will be issued to your original payment method. Please note that refunds can take up to 10 business days depending on your payment method. PayPal states up to 30 days.

      • If the return is due to our error, A full refund including original shipping cost will be issued. 
      • If the return is due to any other reasons, the original shipping cost will not be included in the refund and we will charge a 10% transaction fee.

      Return shipping cost:

      • If the return is due to our error, we will send you a prepaid return label. If you choose to use your own label, we will not cover the shipping cost and we are not responsible for any lost or damaged packages.
      • If the return is due to any other reasons, you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.

        Refused and Undeliverable Shipments:

        • A refused shipment will be treated as a return and any return costs will be deducted from the refund.
        • If a shipment is returned to us as undeliverable due to an error on your part, such as incorrect address. We will contact you to reship the package. Any return and re-shipping costs are due before the package will be sent out to you. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping.
        • International customers will be responsible for any additional fees, duties, or taxes for refused or undeliverable shipments. If customs disposes your shipment for any reason, no refunds will be issued for product or shipping.

          Damaged and Defective Items

          All manufacturers have a small defective rate in their products. And not all of them offers customer services or replace parts. Some, like Good Smile Company, would have a support team which customers can contact them directly. And some, like Four horsemen, we are able to get replacement accessories if necessary.

          So, If there are any issues with your orders, please do contact us at info@rabbittailhobby.com. We will see what we can do about them. However, if the items we sold are factory sealed, please understand we can not 100% guarantee any refunds or replacement parts.