Charge:

Domestic (Mainland)

  • $4.99 Flat Rate Shipping is on all orders shipping to street addresses within the contiguous United States. There is no minimum purchase or product restrictions.
  • Free shipping for U.S. customers (Mainland) who order $100 or more

Domestic (Outside of The Mainland)

  • Outside of the mainland area, shipping fees are based on the actual product weights and dimensions. The total amount is calculated by the carriers during the checkout. It starts at $5.99.

International

  • International Shipping fees are based on the actual product weights and dimensions. The total amount is calculated by the carriers during the checkout. It starts at $30.
  • We do ask our international customers making sure to leave a valid shipping address. If the packages get lost in your area. we won't be able to retrieve them or refund the order. 
  • Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country. These fees are the sole responsibility of the recipient. We have no control over these charges and cannot predict them. Customs policies vary widely from country to country; please contact your local Customs office for more information.

 

    Time:

    • Most of time, we pack and ship out in-stock orders within 24 hours after they have been placed. If we get too busy behind the schedule, we will have an announcement in the home page.
    • For pre-orders please check Pre-Order Policy 

     

    Method & Tracking:

    • A tracking number is always provided through email notification for all shipping methods.
    • The shipping carriers and methods vary from USPS, FedEx, UPS and DHL in our choice. We will not simply pick the most economical method, but the most efficient for your orders. If you have a specific date you need the order by, contact us at info@rabbittailhobby.com

      Risk of Loss & Damages:

      All items purchased from RabbitTail Hobby are made pursuant to a shipment contract. This means that the risk of loss & damages and title for such items pass to you upon our delivery to the carrier. If customers need shipment insurance, please contact us before making any purchases.

       

      Cancellation & Return

      All questions regarding cancellation & return, please check our Return & Refund Policy